Contact Us

Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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FAQs

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Office

Marton Dominik E.V.,

VAT number: HU59540429

Hungary,

6500 Baja,

Kossuth Lajos street 2-4

(Please do not send your return package to this address.)

Email us

info@noarn.com

Call us

+36 20 422 3114

(Only in English and Hungarian language)
9:00AM - 5:00PM CET

Frequently asked questions

Have questions? We’re here to help

Are all products genuine?

Yes, all our products are 100% genuine and sourced from reliable suppliers. We obtain them directly from manufacturers or official distributors.

How do I choose the right product for me?

Our webshop provides detailed descriptions, ingredient lists, and user reviews for each product. If you need further assistance, our customer service team is here to help.

What payment methods do you accept?

We accept credit card payments, PayPal, and bank transfers. Online payments are processed through secure, encrypted channels. Our system automatically converts the amount to the appropriate currency if it differs from euros.

How can I track my order?

After placing your order, you will receive a confirmation email with your order details and shipping information. Once your order is shipped, you will receive a tracking number to monitor your package.

What shipping methods are available?

We offer various shipping options, including standard and express shipping. Exact shipping costs and times will be displayed during checkout. Delivery usually takes 3-5 days, but in some cases, it may take a little longer.

Do you ship internationally?

Yes, we ship across Europe. Shipping costs and delivery times vary by country. For more information, please contact us.

What should I do if I receive a faulty product?

If you receive a faulty or damaged product, please contact our customer service immediately. Please provide photos of the defective product and send them to us via email. Each case is individually assessed, and we offer replacements or refunds if necessary.

Can I return a product if I am not satisfied with it?

Due to hygiene reasons, there is no return policy for beauty products. Please ensure you are well-informed about the product before purchasing. If you have any questions, feel free to contact our customer service.

How can I contact customer service?

You can reach our customer service via email at info@noarn.com, by phone at +36 20 422 3114, or through the live chat feature on our website. Our team is available Monday to Friday from 9:00 AM to 5:00 PM. Please note, we provide assistance in Hungarian and English only.

Why do you charge a handling fee on my orders, and how much is it?

We charge a 5% handling fee on all orders. This fee is calculated as 5% of the total order amount and covers the costs associated with packaging, administration, and other related expenses. The handling fee will be added during the checkout process, and you will see the final amount, including this fee, before completing your purchase.

What does it mean when the order status changes to "fulfilled," and when will I receive a tracking number?

When the status of your order changes to "fulfilled" in our system, it means that your order has been processed and the product is guaranteed to be shipped. Within 24-48 hours, you will receive another email with your tracking number. If you do not receive this email within that time frame, please feel free to contact us!

What should I do if I can't find my package in the tracking system?

Since most of our products come from foreign warehouses, they often pass through multiple logistics companies. As a result, you may not receive notifications about the tracking numbers. You will only receive the tracking number that will be used by the courier service delivering to your country. Once the package arrives in your country, you will be able to see its current status in the courier's system. Please keep an eye on the provided tracking number, and don’t hesitate to reach out to us if you have any further questions!

Do you have a physical store where I can purchase products in person?

Currently, we only operate as an online webshop, but we are working towards opening physical stores in the future. In the meantime, enjoy the convenience and speed of online shopping!