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Frequently asked questions

Have questions? We’re here to help

Are all products genuine?

Yes, all our products are 100% genuine and sourced from reliable suppliers. We obtain them directly from manufacturers or official distributors.

How do I choose the right product for me?

Our webshop provides detailed descriptions, ingredient lists, and user reviews for each product. If you need further assistance, our customer service team is here to help.

What payment methods do you accept?

We accept credit card payments, PayPal, and bank transfers. Online payments are processed through secure, encrypted channels. Our system automatically converts the amount to the appropriate currency if it differs from euros.

How can I track my order?

After placing your order, you will receive a confirmation email with your order details and shipping information. Once your order is shipped, you will receive a tracking number to monitor your package.

What shipping methods are available?

We offer various shipping options, including standard and express shipping. Exact shipping costs and times will be displayed during checkout. Delivery usually takes 3-5 days, but in some cases, it may take a little longer.

Do you ship internationally?

Yes, we ship across Europe. Shipping costs and delivery times vary by country. For more information, please contact us.

What should I do if I receive a faulty product?

If you receive a faulty or damaged product, please contact our customer service immediately. Please provide photos of the defective product and send them to us via email. Each case is individually assessed, and we offer replacements or refunds if necessary.

Can I return a product if I am not satisfied with it?

Due to hygiene reasons, there is no return policy for beauty products. Please ensure you are well-informed about the product before purchasing. If you have any questions, feel free to contact our customer service.

How can I contact customer service?

You can reach our customer service via email at info@noarn.com, by phone at +36 20 422 3114, or through the live chat feature on our website. Our team is available Monday to Friday from 9:00 AM to 5:00 PM. Please note, we provide assistance in Hungarian and English only.

Why do you charge a handling fee on my orders, and how much is it?

We charge a 5% handling fee on all orders. This fee is calculated as 5% of the total order amount and covers the costs associated with packaging, administration, and other related expenses. The handling fee will be added during the checkout process, and you will see the final amount, including this fee, before completing your purchase.

Do you have a physical store where I can purchase products in person?

Currently, we only operate as an online webshop, but we are working towards opening physical stores in the future. In the meantime, enjoy the convenience and speed of online shopping!